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Shipping & Returns Shipping & Returns


Trace and track your delivery

DHL
http://www.dhl.com
http://www.dhl.se

Write the number provided by us under Fast track – Air Express or, chose more tracking options and chose DHL Freight (on road transport within Europe) and paste the package id.

Postal Service
http://www.posten.se

Registered letter
http://www.posten.se

Registed letters to USA, go to:
http://www.usps.com
Under track & confirm, paste the number and push ”go”.



Delivery to private consumers

  • All packages to private consumers will be send by regular postal service.
  • The regular postal service will delivery your package to the nearest address and this might deviate from your actual residential address.
  • A bill will be sent to the recipients delivery address which will enable him/her to acquire the package.
  • You can see the total freight cost during the checkout process and before confirming the order.


Delivery to companies

  • Deliveries to corporate customers will be delivered to the place of business on weekdays.
  • If the recipient is unable to acquire the package at the venue, the package will be held at the postal service for you to pick up at your convenience.
  • You can see the total freight cost in the checkout process.


Return Material Authorisation- RMA

  • A RMA nr is required to return goods.
  • You can obtain a RMA number by sending an e-mail to: info@asusparts.eu
  • We will authorize the RMA and give you a valid RMA number.
  • Shipments without or with an unaccepted RMA number will be rejected.


Wrong products delivered

  • If Asusparts makes an error when delivering your goods, we will of course delivery the correct goods to you free of charge.
  • However if the error is induced by misinformation on the customers behalf the same terms apply as in returning goods.
  • Asusparts withholds the right to delivery replacement products which Asus supply.
  • These products have been approved by Asus and replace products that due to different circumstances no longer can be delivered.


Wrong products ordered by customer

  • Normally we dont give RMA to wrong products ordered by customer.
  • I some cases, when the product is unused and a product usually kept in storage, we can make exceptions.


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